All terms

An application that has been started but has not yet reached a closed state (approved / declined / canceled / disbursed / error). A customer can have only one active application at a time

A partner organization (broker, dealer, merchant, referral partner) registered in the platform to originate loans on behalf of borrowers.

An individual person with a login linked to a specific agent organization.

The list of repayment periods (payment date, principal, interest, and fees) calculated for the approved loan.

The interval between adjacent amount values

A loan request that progresses through intake toward a confirmed set of loan conditions handed to origination

Whether the borrower is an individual person or a legal entity (company). Determines which origination flow is used.

Method for generating the payment schedule (annuity, linear, pay-day, revolving/non-revolving line)

A single recorded contact attempt with the borrower. Holds outcome, promise-to-pay info, next-reminder date, comment, author, and call date.

A physical or financial asset pledged to secure a loan.

The recovery file opened for an overdue loan. Tracks all call results and the case status.

Back-office role that handles borrower contact during collection.

The recovery approach configured on a product group. Today: Default or None.

The loan origination stage during which the borrower signs the loan contract before the loan is activated and disbursed.

The document template attached to a product group, from which the system generates the contract PDF filled with the borrower's data and approved loan terms.

Back-office role that authorizes write-offs at the end of collection.

Daily interest rate during the grace period

Number of calendar days since the loan became overdue, calculated automatically from the overdue date.

A penalty rate applied daily to the overdue principal balance of loans/credit lines.

A role that Keycloak automatically attaches to every new user in a realm. Works for Borrower and Agent.

The system-wide e-signature provider setting (pandaDoc or pandaDocEmail), used when a product group's Signing option is E-signature. pandaDoc signs in an in-portal iframe; pandaDocEmail sends a signing link by email.

A signing option where the borrower signs the contract through an embedded electronic-signature provider window (iframe) inside the Borrower Portal.

A charge applied when a borrower partially or fully repays a fixed-term loan before maturity, calculated on the principal balance

A fixed amount deducted from the loan amount at disbursement for fixed-term loans. A fixed amount added to the drawdown amount for credit lines.

The date of the borrower's first repayment. Before signing starts it must be at least 4 days ahead, unless the product is a credit line or a payday loan.

An interest rate that stays the same for the full term of a loan or credit line, making payments more predictable.

An interest rate that moves up or down during the loan/credit line term based on a prime rate. An interest rate calculated as the sum of the prime rate and the margin.

A period after loan disbursement during which a reduced interest rate applies

The rate at which interest is charged on the principal balance (calculated automatically: prime rate + margin)

The one-time process that creates the login of a new agent user, sets a temporary password, sends an email with credentials, and collects the agent's bank account details if they are still missing.

Identity verification of the customer or of the company's representative

A potential customer record captured by an agent (first name, last name, phone, email, assigned agent). A lead can be turned into an active application via the "Send loan application" action, which sends an invitation to the Borrower Portal

The first form the customer sees under a product group, used to pick the amount, term, and payment frequency

The underwriting and decisioning stage of a loan application. Runs after the borrower has submitted the application and before contract signing.

Classification of the loan structure: fixed-term or credit line

Loan-to-value percentage, calculated when the application has collateral.

A fixed markup added to the prime rate when calculating a floating interest rate

Verification of the customer's bank account

The decisioning phase that runs after intake

A one-time password sent to the borrower by SMS to confirm signing of the contract; valid for 10 minutes after it is generated.

A signing option where the borrower signs the contract offline and a credit officer uploads the signed copy in the Back Office.

A one-time penalty for each missed payment

A Backoffice role that can manage all agents and all leads across the whole platform.

The frequency at which the borrower makes payments

A system-wide rate used to calculate floating interest rates

A specific lending offer within a product group with defined conditions

A lending program that combines products and defines the overall strategy for issuing and servicing loans

A title given to a specific product within the product group

The borrower's commitment to repay by a specific date for a specific amount.

An audit record describing a single update of the collateral value, with its new amount, timestamp, and initiator.

A repeat of the invitation that resets the temporary password, sends a fresh email, and cancels any previously running invitation for the same person.

An isolated user store inside Keycloak. Each HES LoanBox portal authenticates against its own realm.

A role that exists within a single realm and can be assigned to users of that realm. All LoanBox-recognised roles are realm roles.

A named permission that an administrator assigns to a user. HES LoanBox endpoints and process tasks check for specific role names.

Automated assessment of the borrower's creditworthiness

The risk band returned by the scoring engine (top / middle). Used together with the underwriting setting to decide whether an underwriter is required.

A percentage of the loan amount deducted at disbursement for fixed-term loans. A percentage of the drawdown amount added at disbursement for credit lines.

The party who signs the contract: the borrower for an individual, or the authorized representative for a legal entity.

A product group parameter that determines how the borrower signs the contract: E-signature, OTP, or Outside the system.

An automated rule that immediately disqualifies the application (e.g., on a blacklist, or an age limit not met).

A pending step the system is waiting on the agent user to complete (for example, filling missing data on an application).

A password that the user must change the first time they sign in. Used during borrower and agent invitations and when an administrator creates a back-office user.

The unit in which the loan term is measured (days, weeks, months, years)

Method for the borrower to select the term

The process of making a decision on whether to issue a loan

The interval, in months, between scheduled re-evaluations of the collateral.

Borrower verification strategy - whether an additional verification step is required