HES LoanBox tech library overview
The library documents each lending stage as it runs in the platform. See how HES LoanBox works before you plan a migration, a new product launch, or a demo. Start with product groups and products, the two objects that define how loans are issued and serviced.
4 articlesUser and role management
See how HES LoanBox delegates authentication to Keycloak, and how to create users and assign predefined roles.
6 articlesProduct groups and products
Set up product groups that define the lending strategy, and products that set rates, fees, limits, and grace periods.
3 articlesCustomer onboarding
Learn how applications are submitted through each channel and how the onboarding journey is structured.
5 articlesLoan origination process
Understand how applications move through verification, underwriting, and decisioning before contract signing.
4 articlesScoring and credit decisioning
Understand how the internal decision table and GiniMachine score applications and how zones inform decisions.
5 articlesContract signing process
Explore all available contract signing methods and how the signing workflow behaves under different scenarios.
11 articlesLoan management and servicing
Manage loans and credit lines from disbursement to repayment or write-off, including interest accrual and payments.
3 articlesCollection process
Follow an overdue loan from the automatic collection case to Collection Manager tasks and escalation for write-off.
6 articlesCollateral management
Capture, verify, and re-evaluate collateral on applications and loans, and track loan-to-value (LTV) over time.
6 articlesAgents and agent portal
Create partner agents, invite their users, and see how they register leads and submit applications via the portal.
6 articlesSettings
Configure platform-wide settings: prime rate, scoring model, loan calculator, and document and message templates.
5 articlesReports and analytics
Open Metabase dashboards embedded in the back office, and see which reports are available and who can access them.
4 articlesBorrower portal
Explore the self-service portal where borrowers apply, track applications, manage loans, and request changes.
5 articlesSecurity
Review controls by layer, from identity to infrastructure, and how security duties split in cloud, and on-premises.