Borrower operations summary
All operations available to a borrower across the portal:
| Operation | Where | Description |
|---|---|---|
| View loan applications | Applications | Browse all submitted applications with status and key parameters |
| View application detail | Applications | See full application details including schedule, contract and attachments |
| Cancel application | Applications | Withdraw an active application before a final decision |
| Sign contract | Applications | Sign the loan contract to finalise approval and trigger disbursement |
| Update application | Activities | Correct or supplement application data when returned by the lender |
| Provide personal / company information | Activities | Complete data collection steps during onboarding |
| Complete identity verification | Activities | Pass KYC verification via the configured provider |
| Verify bank account | Activities | Complete bank account verification via open banking or manual input |
| View loans | Loans | Browse all active and historical loans |
| View loan detail | Loans | See loan balance, schedule, transactions, and contract |
| Initiate payment | Loans | Submit a repayment toward a fixed-term loan or credit line |
| Get drawdown | Loans | Request a disbursement from an available credit line |
| Change bank account | Loans | Request an update to the bank account linked to a loan |
| Submit loan adjustment request | Loans | Request restructuring of an active loan (extend term, amend rate, payment holiday) |
| Update loan adjustment request | Activities | Provide additional information when the lender returns a request for revision |
| Sign amendment agreement | Activities | Sign the amendment agreement to apply an approved loan restructuring |
| View requests | Requests | Browse all loan adjustment requests and their statuses |
| View request detail | Requests | See full request details including amendment agreement and decline reason |
| View profile | My Profile | View personal or company profile information (read-only) |
| Restore old account | Sign-in flow | Restore a previous borrower account when the registered phone number is lost (individuals only) |
| Update portal settings | Settings | Change portal preferences such as language |