New offer at mid-signing

If, while the borrower is on the signing screens, the loan terms change (for example, the back office issues a new offer), the current signing flow is interrupted:

  • The unsigned contract file is deleted.
  • For E-signature flows, the document is also cancelled in the e-signature provider.
  • The borrower is taken back to the Wait for an offer screen, after which the process restarts: the system regenerates the contract, picks the signing service again, and shows the new signing screen.

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