User-facing tasks
The screens each signing option shows to the borrower and to the back office:
| Signing option (product group) | Borrower Portal screens | Back Office screens |
|---|---|---|
| OTP | Wait for an offer → Review the contract → Sign contract (OTP) → Thank you | — |
| E-signature (pandaDoc) | Wait for an offer → Sign contract (iframe) → Thank you | — |
| E-signature (pandaDocEmail) | Wait for an offer (the borrower signs in their email outside the portal) | — |
| Outside the system | Wait for an offer (until the credit officer finishes the upload) | Upload the signed contract |