Collateral requirements

Whether collateral is collected on a given application is not a manual choice of the user — it is driven by the loan product group the borrower applied for.

How it works in practice:

• Each product group declares whether collateral information is required and which fields make up the collateral form for that product.
• If the product group requires collateral, the application flow shows a step “Provide collateral information” to whoever is filling the application (borrower in the Borrower Portal, agent in the Agent Portal, or credit officer in the Back Office).
• If the product group does not require collateral, that step is skipped entirely and no collateral record is created for the application.

As a result, collateral is product-group-driven: the same back-office team can run secured products (mortgages, auto loans, equipment finance) and unsecured products (consumer loans) side by side, and each application only collects the fields appropriate to its product.

All three portals (Borrower, Back Office, and Agent) collect identical collateral fields for a given product group, so data stays consistent regardless of who filled out the application.